Shipping and Return Info
For a limited time receive FREE shipping within Canada for all orders that are over 50.00 before taxes. Orders below that amount will be calculated at check out.
We try and get your order out as soon as possible but generally please allow 2 - 3 days to process your order. Processing and delivery times do not include Saturday, Sundays and holidays. As soon as your items are packed and ready to leave our warehouse, average ship times are between 2 to 5 business days.
In the Oakville area? Free pick up at our Oakville Warehouse! Click on 'free pick up' at check out. Monday to Friday 10am to 4:30pm. (Allow 2 - 3 business days for processing)
We ship throughout the United States. US orders may take up to 10 business days for delivery after they have been processed at our warehouse. Processing time does not include Saturday, Sundays or holidays. Shipping charges will be calculated at checkout.
On Line Returns?
We want all our customers to be completely satisfied with their purchases. Merchandise purchased on-line may be returned if you are not satisfied for a full refund (minus shipping costs). The returns must be authorized by contacting us at our Oakville Head Office during regular business hours 9:00 - 4:30. The package must be postmarked within 30 calendar days after delivery of your order. Customers will be responsible for all return shipping/packaging costs of any item(s) even if you received free shipping.
Returns at our retail locations?
We will gladly return your items at one of our three stores if you aren't completely satisfied with your purchase within 30 days of your purchase with your original receipt. If you have misplaced your receipt we will gladly exchange your items. We cannot unfortunately return items purchased at other retailers who carry our products. These must be returned at their respective stores. Please check their websites for their individual return policies.